Omni-Channel Order Management

Omnichannel Order Management

Purchase, Collect, Return – Anytime, Anywhere


What is Omni-Channel Order Management?

Omni-Channel order management has resulted from the demands of the customer. Consumers have become accustomed to the ability to shop from anywhere, anytime. Those same consumers are procurement managers and B2B consumers, who demand the same capabilities. Omni-Channel order management is a system designed to deliver efficiency. With a globally changing market, the modern customer has a buy-now, buy-fast mentality, and in order to provide a seamless experience, each order is methodically handled, delivered, and prepared.

Omni-channel order management simplifies how customers purchase, collect, and return their goods. While making an order, customers want better control and flexibility. They expect faster deliveries, options for fulfillment, and the ability to make returns conveniently. If a customer wants to purchase goods online, and get those goods delivered at their house, but have the flexibility of returning those goods at a store, then with the order management capabilities of SAP Hybris Commerce Cloud, they have the ability to do so. These order management capabilities provide a consolidated view of the customer order, making it possible for the customer to purchase and return orders as they choose. These omni-channel fulfillment options improve the convenience for customers, resulting in brand loyalty and better customer satisfaction.

Omni-channel order management not only guarantees a wholesome customer experience but is also cost-effective, flexible, and faster. Adapting the system means changing the way you think about your business and how your bottom line serves your customer base.


Omni Channel Management has diverse effects and the benefits extend to different regions of your business, but at the end of the day they all point to an increase in sales and a decrease in operational costs.

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Provide flexibility for customers allowing them to collect and/or return their goods in store or online, leading to a fulfilling customer experience

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Improve transparency by showcasing real-time stock availability across all of the channels to lower customer disappointment

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Create a single, consolidated view of your inventory across your entire company

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Bridge the gap between sales and service and improve collaboration to provide the best possible experience to end clients

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Maintain stock and manage orders from a customer perspective, which allows for improved planning, including knowing how to handle product and service orders, that tangible and intangible and having advanced models such as planning for recurring orders


Intrigo Advantage

Intrigo’s partnerships with Hybris and Adobe allow us to render unparalleled expertise in delivering omni-channel solutions that drive revenue and optimize your operations, thereby creating a seamless and, high-quality customer experience. By focusing our attention on integration, engagement, and the customers, we are able to provide you with the results that can take your business to the next level. Most importantly, we commit to our customers and we know how to deliver!


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Pete Mangan, CFO at Oclaro, describes the business challenges his team was facing and how Intrigo was able to help with its expertise in SAP IBP, Ariba, S/4, and MII.

At the 2018 SAPPHIRENOW/ASUG conference, Oclaro's Senior Director of Global IT, Steve LeFevre, shares how collaborating with Intrigo was the key to their implementation of SAP S/4 on a global basis.


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