SAP Hybris Loyalty & Advocacy

What is Building Loyalty & Advocacy?

Armed with the ability to research any company or brand before purchasing, it’s critical to augment a customer’s experience with a loyalty program that truly incentivizes them to come back. A strong loyalty program rewards your customers whenever they approach your brand and in turn, you receive important behavioral insights. Whether it’s enabling your customers to write a review or having them refer your company to their friends, SAP Hybris Loyalty allows you to easily engage with your customers and deliver them an experience that will encourage them to return.

Features

Manage a loyalty program – create different tiers, determine the value of points, and incentivize referrals

Digital wallets – integrate with Apple Wallet and Google Wallet and create digital coupons and cards

Configure offers – have unique offers delivered to customers after they use a coupon

Email templates – utilize a set of configurable email templates tailored to your customers after a specific action has been completed

Multi-language & multi-currency – support your loyalty program in different languages and currencies

Integration – connect Hybris Loyalty and Hybris Marketing for a more powerful marketing experience

Benefits

Increase customer retention rates by rewarding them when they purchase

Receive more data for a more comprehensive customer profile every time a customer interacts with your business

Strengthen brand advocacy by empowering your customers to share their positive experiences with your company through cloud and mobile based applications